Shipping & Orders
How long does shipping take?
We offer fast U.S. shipping. Most orders are processed within 1-2 business days and delivered within 5-10 business days depending on your location.
Do you offer international shipping?
Currently we focus on fast U.S. shipping. International shipping availability may vary. Please contact us for specific international shipping inquiries.
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can also visit our Track Your Order page.
Returns & Refunds
What is your return policy?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, contact us within 30 days for a full refund or exchange.
How do I start a return?
Email our customer service team through our Contact Us page with your order number and reason for return. We will provide return instructions within 24 hours.
Products & Usage
What is Velunara Beauty?
Velunara Beauty is a professional skincare tools brand offering high-quality devices like ice rollers, LED therapy tools, ultrasonic skin scrubbers, and more to help you achieve salon-quality results at home.
Are your skincare tools safe to use?
Yes, all Velunara Beauty tools are designed with safety in mind. They are made from skin-safe materials and undergo quality testing. Always follow the included instructions for best results.
How do I use the Velunara Ice Roller?
Store the ice roller in your freezer for at least 2 hours. Roll gently across your face in upward motions for 5-10 minutes. Use it morning or night to de-puff, soothe, and tighten skin.
Security & Payment
Is checkout secure?
Yes, we use industry-standard SSL encryption and secure payment processing through Shopify. We accept Visa, PayPal, Mastercard, Discover, and American Express.
Creator Program
How can I become a Velunara Beauty Creator?
Visit our Creator Program page to apply. We work with skincare content creators who earn commission on sales their content generates. No minimum follower count required.